Security & Data Flow
Transparency about where data lives, who can access it, how we protect it, and how requests travel through our systems.
Where your data is stored
Billing data (WHMCS)
All data regarding account profiles, orders, invoices, payments, support tickets, and payment methods on our WHMCS instance (billing.hostinghaven.us) is stored on hardware owned and maintained by Asura Hosting (Aquiryn LLC). Database and file backups are performed on a regular schedule (Daily), and regular security audits are performed Monthly.
Game server data (Nodes)
Your server files and runtime data live on the node hosting your service. Nodes are mixed-use environments, meaning your data may reside on the same hardware as other customers' data. However, strict isolation measures are in place to protect your data. All plans are hosted on our ONST-01 node, owned and maintained by us, Hosting Haven.
Panel & control data (Pterodactyl)
Server metadata, allocations, and user access are managed by our Pterodactyl panel (dashboard.hostinghaven.us), which is located on INF-01, owned and maintained by Crunchbits LLC (Synteq Digital).
Website & operational logs
"Other than the server-side logs, we do not log any sensitive or questionable user data or activity that you (the client) cannot access."
See also: Privacy Policy, Service Level Agreement, Acknowledgements.
Have questions? Contact us. This page may be updated as our platform evolves.